The good news is that the C and D lines are up and running and we saw an immediate spike in ridership after their launch.
Initially, however, that popularity created some delays and overcrowding during the busiest commute times, particularly on the C Line.
To address this, Metro has added four extra trips to the C Line during peak commute hours (two trips in the morning and two in the evening). The added trips should increase bus arrival frequency from every 10 minutes to every 8-9 minutes during the busiest times – 7 to 8:30 a.m. and 4:30 to 6 p.m.
We can’t say that all of the problems vanished overnight, but we can say that service has been running more smoothly this week, and we’re continuing to make adjustments as we learn more about operating this new service in real-world conditions. So things should continue getting better — and in the meantime, the patience of our riders is greatly appreciated. Please know that we’re paying close attention, both to the service itself and to customer feedback.
Tune in next week for a C and D line update – what’s working, what isn’t (yet), and why.