We just released a report full of data about how Metro measures up to the public’s expectations. Is our service reliable? Are customers satisfied? How do our costs compare with other agencies?
Our annual Strategic Plan Progress Report answers those questions and more. It provides data on 61 performance measures, with symbols indicating progress toward our Strategic Plan goals. It includes opinions expressed by riders and non-riders, drawn from a survey of 2,500 King County residents. It also looks at how we stack up with peer transit agencies across the country.
The report tells the public how we’re doing, and shows us where we can get better. Continuous improvement is an important value at Metro. We’ll be taking action based on the report findings as well as an upcoming audit and independent peer review.