Bus changes start March 26: Where to get help, ORCA

UPDATE! ORCA LIFT staff will be at UW Station 10 a.m. to 3 p.m. Saturday, March 26; they will be at Capitol Hill Station 9 a.m. to noon Saturday, March 26. Background on qualifying for reduced fares is at our ORCA LIFT site.

If our online information about the March 26 bus changes doesn’t quite answer your questions, Metro Transit is extending its customer service phone and sales hours to help support riders during this upcoming weekend’s big service change.

purple_timetables3_croppedCALL: The Metro Customer Information  phone lines  will be open on Saturday and Sunday, March 26 and 27 from 8 a.m. to 5 p.m. each day. Customers can call and talk to a live operator for complete route information, and translation services, too. The number is 206-553-3000, TTY Relay:  771.

VISIT: In addition, Metro will be at the main entrance at both the UW and Capitol Hill link stations with their mobile ORCA To Go sales. Metro will be staffing these locations on Saturday and Sunday, March 26 and 27, from 9 a.m. to 4 p.m. each day.   Customers will be able to buy all types of ORCA cards, including youth, adult, senior, and RRFP (regional reduced fare permit) cards directly on site, and load E-purse or transit passes on them.

Any customer with an existing ORCA card can load E-purse value and passes at the ORCA vending machines also located at both stations.   The days of operation for the on-site mobile ORCA To Go will be dependent on customer demand, but Metro anticipates them to be active through April 2.

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