Metro’s Westlake Customer Service Office in the Downtown Seattle Transit Tunnel is permanently closing on Wednesday, March 6, but ORCA cards can be purchased or reloaded at nearby locations.

This is part of a bigger change coming to the transit tunnel. Starting on March 23, 2019, Metro and Sound Transit buses will be rerouted to surface streets in order to make room for the expansion of the Washington State Convention Center and upcoming construction to expand Link light rail service.

Ticket vending machines will still be open at the Link light rail station at Westlake Center. Also nearby is the Bartell Drugs at 1404 3rd Ave, which sells ORCA cards Monday through Friday 8 a.m. to 8 p.m., Saturday 9 a.m. to 6 p.m. and Sunday 10 a.m. to 5 p.m.

ORCA cards can also be purchased online at, at participating retailers or other ticket vending machines located at transit centers, Sounder commuter rail stations and Link light rail stations.

Reduced fare cards for youth, seniors, riders with a disability and income-qualified riders (those with household income of less than double the federal poverty level) are also available. You can visit Metro’s Customer Service Office at King Street Center, located at 201 S. Jackson Street, on weekdays from 8:30 a.m. to 4:30 p.m., call Metro’s customer service at 206-553-3000, attend an ORCA-TO-GO event or visit