Starting Monday, Feb. 21, Metro will improve service levels and resume operating weekday routes 177, 304, 320 and 330. As a result, Metro is reliably serving customers by operating more than 96% of its service and all 160 bus routes across King County, with the exception that route 125 will remain temporarily suspended on Saturdays.

Before traveling, please allow for additional time and use Metro’s real-time tools to confirm whether your trip is operating or canceled. (See “Trip planning tools” below.)

Metro continues to experience workforce shortages that are affecting our ability to deliver service. We are closely monitoring the situation and regularly reassess whether it is possible to restore canceled bus trips. Whether you are taking an earlier or later bus than usual, or are making an alternative travel plan, we apologize for the inconvenience and greatly appreciate your patience as our workforce stabilizes.

To address ongoing workforce challenges, Metro continues to hire, train and promote bus operators.

Trip planning tools

Planning in advance

Real-time updates that show whether a bus trip is operating, when it’s due to depart, or if it’s been canceled

  • Use Text for Departures. Text your bus stop number to 62550 and receive the next bus trips headed their way or a cancellation notice. (Tip: Save 62550 in your phone in advance.)
  • Go to “Next departures” on the Puget Sound Trip Planner webpage or the Puget Sound Trip Planner App. Check to see whether your trip is reporting its position and its estimated arrival time.
  • Follow @kcmetrobus on Twitter to see the latest service information.
  • Metro’s customer service call center at 206-553-3000 is open weekdays from 6 a.m. to 8 p.m. for assistance with trip planning and general information, and from 8 a.m. to 5 p.m. for ORCA support and customer comments.