(UPDATE: For more recent information on suspended routes and alternatives, please visit our Dec. 18 blog post.)
Metro’s first priority is the safety of our community members, customers and employees. After two Metro operators identified a manufacturing issue in the steering system in some vehicles, Metro proactively removed 126 buses from service out of its 1,500-vehicle fleet. The identified problem did not lead to any accidents or injuries. Metro inspected all its buses to ensure all vehicles in service continue to perform safely and within specifications.
We apologize and ask for your patience as some bus trips are being canceled and we adjust plans to keep you moving. To check your trip and/or to discover other travel options, please use King County Metro’s planning tools:
- Use “Text for Departure” by texting your bus stop number to 62550. You will receive a text with the next departure times and/or canceled trips at that stop.
- Sign up for Transit Alerts via email or text.
- On Twitter, follow @kcmetroalerts for route alerts, cancellations and delays. Follow @KingCountyMetro for general information.
- Visit TripPlanner.kingcounty.gov and/or use other map apps (e.g., Bing Maps, Google Maps, One Bus Away, etc.)
- Metro’s customer service office is open on weekdays from 6 a.m. to 6 p.m. weekdays at 206-553-3000.
The agency is coordinating with New Flyer, the manufacturer of the affected buses, who has already been on site to work toward resolution. There is not yet a timeline for when the work will be completed and supply chain challenges may introduce delays. The issue does not extend to all New Flyer buses and many remain in service.
As Metro and New Flyer work to safely return all buses to service, we regret any impacts to our customers. Thank you for using Metro’s customer resources and tools to support your travel during this time.
(Update, 2:30 p.m. Wednesday, Dec. 7): Metro is delivering about 90% of its typical 11,000 weekday trips and temporarily suspended 19 bus routes. We apologize for the inconvenience and encourage riders to review transit alerts and real-time tools below before traveling. Temporarily suspended for Dec. 7: routes 9, 15, 17, 18, 29, 55, 56, 57, 64, 111, 114, 121, 125, 162, 177, 214, 301, 304, 330. Due to the fluid nature of the situation, a small number of trips may run on routes that are fully suspended.
More like finding another way to show your hate for areas like South King County
It’s frustrating that a commuter route (121) was suggested a replacement of 113 that doesn’t even run in the mornings. I appreciate finally knowing the reason routes were cancelled, however, and kudos to the folks that noticed the safety issue before it caused a disaster.
If you’re going to cancell all ST550 trips between 10pm and 11:30pm, do not leave them scheduled, and send some alerts about it for Christ’s sake.
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If you are going to cancel all Renton Highlands routes from Seattle, you should give people notice before they take them to Seattle. There are no other bus routes that reach the 111 stops in the Highlands.
Forgot to put route 311 on the list, thanks!
When you cancel multiple buses that people count on to get home or to connect to another buses you do suck
Why can’t they update OneBusAway and the electronic reader boards at stops. Both said buses were coming and on time that never arrived.
Max is right – while the people might not suck, the transit system certainly does. It is the worst excuse for public transportation that I have ever encountered across the many cities I have lived in or visited. What a joke.
What cities? Metro is actually better bus system than most cities have. For area covered & running times.
Then they must really be horrible
What models? XDE60?
What bus model was this? XDE60?
Alabama build. Didn’t love Allison enough, I guess…
Thanks for the alert.
Worth noting that I called the Metro hotline to confirm that my route was cancelled. They recommended that texting 62550 with your stop # is the most reliable way to get up to date information, as my bus cancellation was not listed on the Service Alerts or TripPlanner. FYI!
Thanks for letting everyone know. It’s much appreciated….oh and you don’t suck.
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