King County Metro has teams of people who help thousands of people each year as they access and ride transit. Their expertise and care helps reunite riders with lost phones and wallets, troubleshoot ORCA cards and bus passes, and make trip plans across the region’s network of buses, trains, streetcars, paratransit and flexible services.

We’re celebrating National Customer Service Week Oct. 2-6. Please take a moment to send your thanks online!

Text: Thank you for your staff on the customer support line. We were able to find our lost item in record time. They are amazing and helpful..."

Text: I want to give Hassan a '10 star review.' He helped me with my ORCA card issue. Thank you so much, Hassan!"

Text: I am writing to express my appreciation for all the help during the RRFP application process. It has been a very trying time with our health issues. I thank each of you for all you do for our community."

Text: "I called King County Metro to get my subsidized ORCA pass active again ... and not only did Carrie explain why my card wasn't working, she wend ABOVE and BEYOND to get it activated. I felt she genuinely cared for my situation. FIVE STARS *****"

Text: "Shout out to Mike H. and Shantel for helping a visually impaired customer. You both took the time to check almost a hundred cards, explaining what you were doing and ensuring the customer was able to identify the different cards."