Welcome, community partners! Metro is committed to providing you with the most up-to-date information to share with the communities you serve. This page features resources and news on Metro’s services and a toolkit of materials that can be easily disseminated. Thank you for the important work you are doing during these unprecedented times.

Below, you will find digital and print content that is meant to be shared in the communities you serve. We need your help to spread the word.

Items marked with a 🖨️ symbol are meant to be printed and posted.

Items marked with a 📲 symbol are meant to be shared on social media.

If there is anything we can do to help make sharing news about our service changes easier, feel free to reach us at community.relations@kingcounty.gov

Note: Information about transportation services changes rapidly. We will continually update the toolkit as soon as new materials become available.

What service is Metro running right now?

Metro is temporarily on a Reduced Schedule in response to COVID-19. This means that buses and other transit services are running less frequently throughout the day. Transit service may also start later in the morning and end earlier in the evening. Some routes will not operate and nearly all routes will have individual trip cancellations. Other parts of the transit network have adjustments, too. For the latest information about transit service, please direct people to kingcounty.gov/ReducedSchedule

To check the canceled trips for a specific route, visit the Canceled Trips page.

Where can I find in-language resources for Metro transit service?

Visit kingcounty.gov/ReducedSchedule and you will find a banner across the top of the page that lists 16 other languages (Arabic, Amharic, French, Hindi, Japanese, Khmer, Korean, Marshallese, Somali, Russian, Filipino/Tagalog, Thai, Ukrainian, Vietnamese, Spanish, and Chinese). When you click on a language, you will be prompted to download a PDF version of the Reduced Schedule page in the language you selected.

If you would like a direct hyperlink to reduced schedule information in a specific language, please use the links below. (The PDFs at these links have been updated as of the service reduction on April 6. We are working quickly to update them with the latest round of April 18 service reductions.)

Amharic: kingcounty.gov/ReducedSchedule/am 

Arabic: kingcounty.gov/ReducedSchedule/ar

Chinese (traditional): kingcounty.gov/ReducedSchedule/zh

French: kingcounty.gov/ReducedSchedule/fr

Hindi: kingcounty.gov/ReducedSchedule/hi

Hmong: https://kingcounty.gov/~/media/depts/metro/schedules/reduced/pdf/service-reductions-and-covid-hm

Japanese: kingcounty.gov/ReducedSchedule/ja

Khmer: kingcounty.gov/ReducedSchedule/km

Korean: kingcounty.gov/ReducedSchedule/ko

Lao: https://kingcounty.gov/~/media/depts/metro/schedules/reduced/pdf/service-reductions-and-covid-lo

Marshallese: kingcounty.gov/ReducedSchedule/mh

Russian: kingcounty.gov/ReducedSchedule/ru

Somali: kingcounty.gov/ReducedSchedule/so

Spanish: kingcounty.gov/ReducedSchedule/es

Thai: kingcounty.gov/ReducedSchedule/th

Tagalog: kingcounty.gov/ReducedSchedule/tl

Ukranian: kingcounty.gov/ReducedSchedule/uk

Vietnamese: kingcounty.gov/ReducedSchedule/vi

What is Metro doing to keep passengers (who must travel) safe on transit?

Metro is a lifeline for those who stock our grocery stores, work in hospitals, and rely on transit to access food and medicine. You can help by reserving transit for essential travel only.

Key messages (also translated in Spanish below):

Please protect yourself and everyone on Metro from COVID-19.

  • Stay home if sick. Signs of COVID-19 include fever, cough, and shortness of breath.
  • Cover coughs. Do not touch your face and mouth.
  • Wash your hands often. Use sanitizer.
  • If you must travel, consider wearing a fabric mask.
  • Limit travel to essential trips.
  • While on board, keep as much space between you and others as possible.
  • While waiting for transit, stand at least six feet apart from others.

Spanish translation:

Por favor protéjase y proteja a los demás del cuando viaje en autobús

  • Quédese en casa si está enfermo. Los síntomas del COVID-19 incluyen fiebre, tos y falta de aliento.
  • Tápese la boca cuando tosa. Trate de no tocarse la cara ni la boca.
  • Lávese las manos con frecuencia. Use gel desinfectante para las manos.
  • Si tiene que viajar, considere llevar puesta una máscara de tela.
  • Si tiene que viajar, considere llevar puesta una máscara de tela.
  • Mientras esté a bordo del autobús, manténgase lo más alejado posible de los demás.
  • Manténgase alejado de los demás mientras espera.
  • Párese a por lo menos 6 pies de distancia de los demás cuando esté esperando por el autobús.

What to expect when riding Metro

To support social distancing and the health of transit employees and the riding public, King County Metro has discontinued fare collection until further notice and reserves the front door for customers who need assistance boarding.

This message, along with a graphic, in 18 languages is available here. (📲)

Boarding guidance: board at the back doors if you are able; front door boarding is for ADA only. Fare payments are temporarily suspended.

New Public Health Mask/Face Covering Directive

Starting May 18th, there will be a new Public Health Directive that requires passengers on Metro services to wear a masks or face coverings while traveling on transit. The new directive requires voluntary compliance, and Metro operators will not prevent passengers without face coverings from boarding. We trust that all riders will comply to the extent they can, acknowledging that wearing a face covering poses unique challenges for some. These individuals, along with children under the age of two, are exempt from this directive. It is not always apparent who has an exemption, so other riders should avoid the temptation to police other passengers who aren’t wearing a mask.

Metro will reinforce the directive through recorded reminders played on the vehicle’s public address system. Transit security officers will continue to provide safety support as well as offer guidance on social distancing and other public health recommendations. Additional information can be found in the “New Public Health Directive requires masks or face coverings on transit” blog post. In-language materials and shareable social media graphics can be found below.

What transportation options are available for people with disabilities?

Access Paratransit is available to people with disabilities, regardless of certification.

Despite Metro’s service reductions, Access is maintaining its traditional service area, hours, and days of service. Access also may be an option for riders with disabilities for whom fixed route is no longer available even if riders are not currently certified for Access service.

Customers with disabilities who are no longer able to reach their essential destinations using fixed-route service can contact the Access Transportation Call Center at 206-205-5000 for assistance with both emergent and ongoing essential transportation needs.

In accordance with Public Health guidance, we ask our riders to stay home if they can and only travel if necessary. We will allow all late cancellations without penalty and ask that customers reach out to us as soon as possible. For more information on Access, visit our Accessible Services page.

Video Resources 📲

For the latest videos, please visit Metro’s Youtube Channel: https://www.youtube.com/user/KCDOTVideo

Metro’s social media channels 

Facebook: www.facebook.com/kcmetro

Twitter: @kcmetrobus

Instagram: @kcmetrobus

Youtube: www.youtube.com/user/KCDOTVideo


Social media posts

Feel free to use these posts, or tailor them to your specific audience.

Post 1 (Reduced schedule and resources)

Metro has reduced service further due to the continued effects of COVID-19. Your bus may be running less often, during fewer hours, or be canceled. Check their updated reduced schedule.

kingcounty.gov/ReducedSchedule

📞 206-553-3000, Monday – Friday, 6 am – 8 pm

📲 Text your stop number to 62550 for real-time info

Post 2 (Transit is for essential travel only)

Metro is a lifeline for those who stock our grocery stores, work in hospitals, and rely on transit to access food and medicine. You can help by reserving transit for essential travel only.

Learn more at kingcounty.gov/ReducedSchedule

www.facebook.com/kcmetro/videos/504809290396417/

Post 3 (Access Paratransit is available for riders with disabilities who are not certified)

During reduced schedule, Access paratransit is now a temporary option for riders with disabilities who can’t otherwise reach essential destinations, even if riders are not certified.


Vietnamese posts 📲

Post 1 (Reduced schedule and resources)

Lịch trình Cắt Giảm Cập Nhật đến ngày 6 tháng 4

Xe buýt của quý vị có thể chạy ít chuyến hơn, ít giờ hơn trong ngày và/hoặc bị hủy.

📞Hãy gọi cho chúng tôi theo số 206-553-3000, Thứ Hai đến Thứ Sáu từ 6 giờ sáng đến 8 giờ tối, đối với các yêu cầu lập kế hoạch chuyến đi.

Lịch Trình Cắt Giảm: kingcounty.gov/reducedschedule/vi

Post 2 (Reduced schedule resources)

Lịch trình Cắt Giảm Cập Nhật đến ngày 6 tháng 4

Chuyến đi của tôi có bị ảnh hưởng không?

📞 206-553-3000, Thứ Hai đến Thứ Sáu từ 6 giờ sáng đến 8 giờ tối

📲 Nhắn tin số ID điểm dừng xe buýt của quý vị đến 62550 để tìm hiểu thông tin về thời gian chuyến xe buýt tiếp theo sẽ đến.

Lịch Trình Cắt Giảm: kingcounty.gov/reducedschedule/vi


Chinese (Traditional) posts 📲

Post 1 (Reduced Schedule and resources)

巴士班次或運行時段可 能減少和/或被取消。

kingcounty.gov/reducedschedule/zh

📞 您可於週一至週五上午 6:00 至下午 8:00 致電我方 (206-553-3000),以規劃您的出遊行程。

將您的巴士站 ID 編號發短信至 62550,了解下一輛巴士的到 達時間。

Post 2 (Reduced schedule resources)

巴士班次或運行時段可 能減少和/或被取消。

kingcounty.gov/reducedschedule/zh


Spanish posts 📲

Post 1 (Reduced schedule resources)

Es posible que su autobús pase con menos frecuencia, en horarios más limitados o que se cancele el servicio.

kingcounty.gov/reducedschedule/es

Post 2 (Reduced schedule resources)

📞Llámenos al 206-553-3000, de lunes a viernes, de 6:00 a. m. a 8:00 p. m., para que planifique sus viajes.

📲 Mande un mensaje de texto al 62550 con el número de identificación de su parada de autobús para saber cuándo pasará el próximo autobús

kingcounty.gov/reducedschedule/es

Post 3 (reduced schedule resources)

Es posible que su autobús pase con menos frecuencia, en horarios más limitados o que se cancele el servicio.

📞Llámenos al 206-553-3000,, de lunes a viernes, de 6:00 a. m. a 8:00 p. m., para que panifique sus viajes. Para solicitar un intérprete, presione 1 cuando se lo indiquen.

📲 Mande un mensaje de texto al 62550 con el número de identificación de su parada de autobús para saber cuándo pasará el próximo autobús.


Photos, graphics and flyers to print, share and post: 📲

COVID-19 Tips Flyer and Social Media Posts:

COVID-19 Public Health/Metro poster 11″x14″ (Please print, share and post) 🖨️

Graphic below is available in 18 languages here. (📲)

Boarding guidance: board at the back doors if you are able; front door boarding is for ADA only. Fare payments are temporarily suspended.

Public Health Mask Directive Materials:


Other COVID-19 assistance resources for community partners:

Official pages:

Free childcare resources for essential service workers who live and/or work in King County:

  • If you are an essential worker who lives or works in King County and you are interested in accessing the free emergency child care slots, please call the Child Care Aware of Washington Family Center at 1-800-446-1114 and complete an intake with Family Center staff.
  • After intake, a resources specialist will work to match you with an eligible child care provider that meets your family needs. We understand how urgent your need for child care is and we are working quickly to help find you the most suitable solution. We hope to have child care available by mid-April.
    • Please Note: Verification of employment and/or home address will be required to complete intake. To expedite the intake process, please send the required verification documents to subsidy@childcare.org.

King County’s COVID-19 Resource Guide for Community and Small Businesses:

Rental Assistance through United Way of King County:

Through United Way of King County, one month of rental assistance is being offered to people in King County struggling to pay rent due to the coronavirus. For application information and eligibility requirements, visit the links below.

Supporting small businesses:

  • Support person of color, immigrant, refugee and woman owned small businesses by going to www.EssentialSeattle.com (Funded by Seattle Office of Economic Development and managed by HomeSight)

King County Donations Connector:

www.kingcounty.gov/depts/emergency-management/special-topics/donations-connector.aspx

  • Donating individuals, agencies and businesses are invited to share what they have to contribute (i.e. funding, surgical supplies, masks, counseling etc.) and link up with frontline organizations.
  • Community organizations can request what they need to respond to COVID-19.